About Unsung Heroes
We believe the people who make every stay, meal, and experience special deserve to be seen, celebrated, and rewarded.
Our story
Why we built this
Every great trip has an invisible cast. The housekeeper who turns your room into a sanctuary. The porter who remembers your name. The chef who puts heart into every plate. These are the people who make hospitality what it is — and they're almost never the ones who get thanked.
We spent years working in contract catering, watching brilliant people pour everything into their work while remaining completely unseen. Guests would rave about a hotel or restaurant without ever knowing the names of the people who made it possible.
Unsung Heroes was built to change that. A place where travellers can recognise the staff who went above and beyond, where hospitality professionals can be celebrated by name, and where the culture of tipping becomes something more meaningful than a transaction.
We're just getting started. But every nomination, every tip, every kind word shared on this platform is a step toward a hospitality industry that truly values the people at its heart.
The founders
Who we are
Martyn
Co-Founder
Contract catering professional and passionate traveller. I've spent my career in hospitality — and every trip I take reminds me why this platform needed to exist. The people doing the hardest work are almost never the ones who get thanked. That's what we're here to change.
Chantelle
Co-Founder
Years in contract catering gave me a front-row seat to what the hospitality industry really looks like behind the scenes. The gap between the experience guests have and the conditions the staff work in is something I've never been able to ignore. Unsung Heroes is our way of doing something about it.
What we believe
The values behind everything we do
Recognition matters
Being seen and appreciated isn't a luxury — it's a basic human need. We believe every hospitality worker deserves to know their work is valued.
Tipping should mean something
A tip is more than money. It's a moment of connection between a traveller and the person who made their experience special. We want to make that moment count.
Transparency builds trust
We're committed to being open about how the platform works, how tips are distributed, and how we're working to improve conditions across the industry.
Community drives change
No single tip changes an industry. But a community of travellers who choose to recognise the people behind their experiences? That's a movement.
Giving back
Our charity partners
A portion of every transaction supports organisations working to improve the lives of hospitality workers around the world.
Charity partner coming soon
Charity partner coming soon
Charity partner coming soon
Ready to recognise a hero?
It takes less than two minutes to nominate someone who made your trip unforgettable.